Changing hosting company can sometimes be a good thing but there’s always a possibility of complications. To make sure things go smoothly there are a few steps that need to be followed:

  1. First thing you need to do is go to your current hosting company that has your domain and unlock it. This lock prevents other people from stealing your domain, but it will prevent you from transferring your domain if it is turned on.
    (image for reference, note that privacy is not turned on)
    Screen Shot 2015-02-06 at 4.05.21 PM
  2. Next, turn off any privacy protection on your domain. The privacy protection will block the transfer from completing. Not everyone has privacy protection. It is an add-on that is purchased when getting a domain. Privacy protection blocks people from being able to find out who owns a domain name. It is amazing what you can find online.

    What you can see online with privacy protection
    Screen Shot 2015-02-06 at 3.47.49 PM

    Domain info online with no Privacy protection (notice the address, phone number, etc)
    Screen Shot 2015-02-06 at 3.48.47 PM
  3. Request an authorization code from your hosting company. This is usually located in the same location where you unlock your domain. Your domain company will email you a 12 to 16 digit code. The email will look something like this:
    authorization-code
  4. Proceed to the new company where you want to move your domain.
    1. Request a domain transfer or click add a domain.
    2. Enter in the domain name that you want to move including the .com or .net.
    3. Complete your purchase and pay the new company for a full year of hosting. (note: if you have 6 months left at your old company, you will be credited that time. i.e. If you pay for one year and have 6 months left, you will have 18 months until you will need to renew again.)
    4. Domain name pricing varies. A good price for a .com is $10-14 per year. The newer domains such as .expert or .solutions are about $50 per year.
  5. The new domain company will then ask for the authorization code from your original hosting company. Paste in the code.
  6. You will receive an email from your old and new hosting company asking for confirmations. Click on the links provided in those emails and click accept transfer. You will do this twice, once for each hosting company.Email from old host
    godaddyEmail from new host
    siteground-email
  7. The transfer process usually takes 24-48 hours to complete.
  8. Important Things to note:
    1. If you have an email address with the domain, BACK IT UP before transferring the domain or your emails will be lost.
    2. You will need to reset up your email in the new host.
    3. Over the first 24-48hours your domain may work and then stop working. This is completely normal.
    4. Pick a slow time for your website before you begin the transfer so you don’t lose business. This time will vary depending on the type of business you have.
    5. If after 48 hours your domain is still not working, call your hosting company. Sometimes things go wrong.
      I had transferred a domain successfully, but there was a problem on the hosting companies end and the transfer did not complete.

If all else fails, give us a call to help 619-800-1063.